If your TomTom GO/ONE/RIDER is frozen, won’t turn on or does not behave as it should, it can be fixed by resetting or restarting your TomTom device.
A reset will not delete any data from your device, with the exception of SMS messages on TomTom GO500/700.
Connect your GO/ONE/RIDER to the power charger. If you have a power charger, use it to power your TomTom GO/ONE/RIDER. If you do not have a power charger, make sure that the battery in your TomTom GO/ONE is fully charged.
Note: You need to charge your GO/ONE for at least 2 hours using the 12-24V cigarette lighter adapter.
Reset your GO/ONE/RIDER. To reset the unit, you simply have to push a straightened paper clip (or something similar) into the RESET hole on the device.
On TomTom GO 910/710/510, the RESET hole is located on the bottom of the device.
On TomTom GO 700/500/300, the RESET hole is located on the bottom of the device with the word RESET right next to it.
On TomTom ONE, the RESET hole is located on the bottom of the device, with the word RESET right next to it (just below the SD card slot).
On TomTom RIDER, the RESET hole is on the bottom of the device, behind the SD card door. When opening the SD card door you will see the RESET hole on the left, right underneath the SD card slot.
Your TomTom GO/ONE/RIDER is now reset. Finally, press and hold the power button for 2 seconds.
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